FAQ

How do I order on www.jewelliet.com ?

Add the products you like to Cart and contact us to complete your purchase.

Production Time: About 2 Weeks To 1 Month, Depending On How Complex Your Order Is

Delivery Time: 3 To 20 Days, Depending On The Shipping Method You Choose

Our shipping options range from approximately $25 to $70, depending on the courier you choose.

We Ship Worldwide – Including The U.S., U.K., France, Germany, Italy, Saudi Arabia, UAE, India, Russia, And More.

After your order is shipped, you will receive a tracking number for the courier, so you can know the movement of the courier in real time.

If there is a quality problem with the item you purchased, you can contact us within 72 hours of receiving the item and we will arrange an exchange for you.

Exchanges must meet the following conditions:
• The returned work must be new, unworn, in perfect condition, with all protective materials in place, labels and stickers (if applicable) attached, and original packaging, all accessories and documents, and accompanied by the corresponding sales receipt.
• The work must not have any personal engravings and must not have been altered in any way (such as resizing or modification).

You can have custom text engraved on some real gold items.

To ensure your real gold custom jewelry fits perfectly and is comfortable to wear, we offer an adjustment service. This service is not currently available for sterling silver and gold-plated jewelry

For gold jewelry, we will provide a certificate to guarantee the authenticity of the gold.

For diamond jewelry, we can also provide a diamond certificate, but diamonds smaller than 0.3 carats cannot provide a certificate, but support testing

Yes, we will give you a free jewelry box.

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